We ship our products nationwide. Additionally, we offer international shipping to select destinations.
Shipping costs vary depending on the destination and the weight of your order. You can calculate the estimated shipping cost at the checkout page before finalizing the purchase.
We offer standard, expedited, and express shipping options. The availability of these options may vary based on the destination.
Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping usually takes 1-2 business days. Please note that international orders may take longer.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
If you receive a damaged package, please contact our customer service immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
We do offer free standard shipping on orders over a certain amount. The threshold for free shipping is displayed on our website.
You may be able to change your shipping address if your order has not yet been shipped. Please contact our customer service as soon as possible if you need to make changes.
Yes, we can ship to PO Boxes through standard shipping. However, expedited and express shipping options are not available for PO Box addresses.
If your order has not arrived within the expected delivery window, please contact our customer service with your order number for assistance.
We accept returns on items that are in their original condition within 30 days of purchase. Please note that certain items may be exempt from this policy.
To initiate a return, please visit our website and log into your account. Go to your order history, select the items you wish to return, and follow the instructions provided.
Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. In such cases, we will cover the return shipping costs.
Returns are typically processed within 5-7 business days after we receive the item. Please allow additional time for the refund to be posted to your account.
Yes, you will be refunded the full amount of your purchase, excluding any return shipping costs unless the return is due to a product defect or an error on our part.
Sale items can only be returned if they are defective or damaged upon arrival. Please check the specific terms and conditions for sales items on our website.
Yes, you can exchange an item for a different size or color. Please initiate the return process and select the exchange option. Note that the availability of replacement items is not guaranteed.
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact our customer service.
Items should be returned in their original packaging with all tags attached. Please ensure that the package is securely sealed and includes a copy of the packing slip or order confirmation.
If you have lost the original receipt but made the purchase through an online account, you can access the order information from your account on our website. If you checked out as a guest, please contact customer service for assistance.